Refund & Cancellation Policy

This policy explains when and how fees paid to Demo Transport ("the School") — online or at the school office — can be refunded or cancelled.

1. Admission and application fees

Application / registration fees are not refundable once the application has been processed.
If the School is unable to offer admission, any admission fee already paid is refunded in full.

Fees for a term or month that has already started are not refundable.
If a student is withdrawn before a term starts, fees paid in advance for that term are refunded after deducting any amount stated in the fee circular, once the school receives a written request and the transfer formalities are complete.
Caution / security deposits are refunded when the student leaves, after adjusting any dues.

Transport fees for a month already started are not refundable. Stopping transport takes effect from the next billing period after a written request.
Event, trip or activity fees are refunded only if the School cancels the event, or as stated when the event was announced.
Books, uniforms and other items once handed over are not returnable unless they are defective.

Duplicate payment: if the same fee is paid twice, the extra amount is refunded in full, or adjusted against the next due, as the parent prefers.
Money debited but payment failed: this is usually reversed automatically by the bank or payment gateway within 5–7 working days. If it is not, contact the school office with the transaction reference and we will raise it with the gateway.
Excess payment: any amount paid above the due is refunded or adjusted against the next due.

Approved refunds of online payments are made to the same card, UPI or bank account used for the payment, through our payment gateway (such as CCAvenue).
Refunds are processed within 7–10 working days of approval. The bank may take a few more days to show it in your account.
Payments made in cash or by cheque are refunded by bank transfer to the parent's account.

A payment can be cancelled on the gateway page before it is completed. Once completed, it can only be reversed through a refund under this policy.

Write to the school office with the student's name, admission number, the receipt or transaction reference and the reason:

Demo Transport, Campus address will appear here
Email: info@school.edu · Phone: +91 00000 00000

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